FAQ
Is this an official MINISO U.S. store?
Yes. This website is operated as an official authorized MINISO store for the United States. All products offered on this site are sourced through authorized channels and comply with MINISO’s quality and branding standards.
Are the products authentic?
Absolutely. All products sold on our U.S. site are 100% genuine MINISO products. Each item undergoes quality control to ensure it meets our standards before being shipped to customers.
Where do you ship from?
Orders are fulfilled from our designated warehouses. Depending on product availability and delivery destination, orders may ship from U.S.-based or international fulfillment centers to ensure timely delivery.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery time is 7–15 business days, depending on your location and shipping method. Shipping details will be displayed during checkout.
Do you offer order tracking?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.
What is your return and refund policy?
We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may request a return or exchange within the return window stated on our policy page. Returned items must be unused and in original condition.
What payment methods are accepted?
We accept major credit and debit cards, as well as other secure payment options available at checkout. All payments are encrypted and processed through trusted payment providers to ensure your security.
How can I contact customer support?
Our customer service team is here to help. You can contact us via email or through the Contact Us page. We strive to respond to all inquiries within 24 business hours.
Is my personal information secure?
Yes. We take data protection seriously and follow strict security protocols to protect your personal and payment information. Please refer to our Privacy Policy for more details.